Legal Documentation

1. Data Controller

WriteBrandVoice (hereinafter referred to as "the Controller"), located at Calle de las Tiendas 4, 04001 Almería, Spain, is the data controller responsible for the processing of personal data collected through this website and associated services. Contact: [email protected].

2. Data We Collect

We collect the following categories of personal data when you interact with our services:

• Contact information: name, email address, phone number
• Project specifications: technical requirements, business objectives, budget parameters
• Communication records: messages, emails, and support interactions
• Technical data: IP address, browser type, operating system, referring URLs
• Payment information: processed through Stripe and never stored on our servers

3. Purpose of Processing

Personal data is processed for the following purposes:

• Execution of web development and automation service contracts
• Communication regarding project status, deliverables, and technical support
• Compliance with legal obligations under Spanish and EU law
• Improvement of our services through aggregated, anonymized analytics
• Sending of service-related communications (not marketing, unless consented)

4. Legal Basis for Processing

We process personal data under the following legal bases as defined by the General Data Protection Regulation (EU) 2016/679:

• Article 6(1)(a) — Consent: when you voluntarily submit contact forms
• Article 6(1)(b) — Contract performance: when processing is necessary for service delivery
• Article 6(1)(c) — Legal obligation: for tax, invoicing, and regulatory compliance
• Article 6(1)(f) — Legitimate interests: for security, fraud prevention, and service improvement

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for a period of 24 months following the completion of the last active contract. Financial records are retained for 5 years in accordance with Spanish tax law. Upon expiration of the retention period, data is securely deleted or irreversibly anonymized.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access (Article 15): obtain confirmation and copies of your data
• Right to rectification (Article 16): correct inaccurate or incomplete data
• Right to erasure (Article 17): request deletion of your personal data
• Right to restriction (Article 18): limit processing under specific conditions
• Right to data portability (Article 20): receive your data in a structured format
• Right to object (Article 21): object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected] with subject line "GDPR Request".

7. International Transfers

WriteBrandVoice operates primarily within the European Economic Area (EEA). Where data transfers occur outside the EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) or adequacy decisions as recognized by the European Commission.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS 1.3), encryption at rest, access controls, and regular security audits. In the event of a data breach that poses a high risk to your rights, we will notify you and the relevant supervisory authority within 72 hours as required by Article 33 of the GDPR.

9. Supervisory Authority

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

1. Agreement to Terms

By accessing or using the services provided by WriteBrandVoice, located at Calle de las Tiendas 4, 04001 Almería, Spain (hereinafter referred to as "the Provider"), you agree to be bound by these Terms of Service. If you do not agree with any provision of these terms, you must not use our services.

2. Scope of Services

WriteBrandVoice provides web development, API integration, database architecture, business automation, and related technical services. The specific scope, deliverables, timeline, and pricing for each engagement are defined in individual project proposals or statements of work (SOW) mutually agreed upon before commencement of work.

3. Project Engagement Process

• Discovery Phase: Initial consultation to understand requirements and project scope
• Proposal: Detailed technical proposal including deliverables, timeline, and pricing
• Agreement: Mutual sign-off on proposal constitutes binding project agreement
• Execution: Development work commences per the agreed timeline
• Delivery: Completed deliverables are deployed and handed over to the client
• Post-Delivery Support: 30-day warranty period for bug fixes included in all projects

4. Payment Terms

All pricing is quoted in Euros (EUR) unless otherwise specified. Payment terms:

• Projects under €2,000: Full payment required upfront before work begins
• Projects €2,000–€5,000: 50% upfront, 50% upon delivery
• Projects over €5,000: 30% upfront, 40% at midpoint, 30% upon delivery
• Late payments incur a 1.5% monthly interest charge after a 14-day grace period

5. Intellectual Property

Upon full payment, all intellectual property rights for the final deliverables are transferred to the client. WriteBrandVoice retains the right to use anonymized project descriptions and aggregate metrics for portfolio and marketing purposes unless explicitly declined by the client in writing. Pre-existing frameworks, libraries, and tools used in development remain the property of their respective authors.

6. Limitation of Liability

WriteBrandVoice's total liability for any claim arising from or related to the services provided shall not exceed the total amount paid by the client for the specific project giving rise to the claim. The Provider shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of data, revenue, or business opportunities.

7. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information exchanged during the course of the engagement. This obligation survives the termination of the agreement for a period of 24 months. Confidential information shall not be disclosed to third parties without prior written consent.

8. Termination

Either party may terminate the agreement with 14 days' written notice. In the event of termination, the client shall pay for all work completed up to the termination date. Work-in-progress deliverables shall be transferred to the client upon payment of the applicable amount. Non-payment after a 30-day grace period constitutes grounds for immediate termination without notice.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Spain and the European Union. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Almería, Spain.

10. Modifications

WriteBrandVoice reserves the right to modify these Terms of Service at any time. Changes become effective upon publication on this page. Continued use of our services following any modifications constitutes acceptance of the updated terms.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites function efficiently, provide information to site owners, and improve user experience. This Cookie Policy explains how WriteBrandVoice (Calle de las Tiendas 4, 04001 Almería, Spain) uses cookies on our website.

2. Types of Cookies We Use

3. Third-Party Cookies

WriteBrandVoice does not currently use any third-party tracking or advertising cookies. Our cookie banner is implemented entirely with first-party JavaScript and localStorage. No data is shared with advertising networks, social media platforms, or analytics providers without your explicit prior consent.

4. Managing Cookies

You can control and manage cookies through the following methods:

• Browser Settings: Most browsers allow you to block or delete cookies
• Our Cookie Banner: Use the "IGNITE_BOOSTERS" button to accept essential cookies
• Browser Extensions: Privacy-focused extensions can manage cookie preferences

Note: Disabling strictly necessary cookies may impair the functionality of this website.

5. Cookie Duration

Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device for a predefined period or until you delete them manually. Our cookies acceptance preference (cookiesAccepted) is stored in localStorage and persists until you clear your browser data or manually revoke consent.

6. Legal Basis

This Cookie Policy is implemented in compliance with Article 5(3) of the ePrivacy Directive (2002/58/EC) and the General Data Protection Regulation (EU) 2016/679. We obtain informed consent before setting any non-essential cookies on your device.

7. Contact

For questions regarding our use of cookies, contact WriteBrandVoice at [email protected] or at our registered address: Calle de las Tiendas 4, 04001 Almería, Spain.

1. General Refund Principles

WriteBrandVoice (Calle de las Tiendas 4, 04001 Almería, Spain) is committed to delivering high-quality web development and automation services. This Refund and Reimbursement Policy outlines the circumstances under which refunds may be issued and the procedures for requesting them.

2. Cancellation Before Work Begins

If a project is cancelled before any development work has commenced, the client is entitled to a full refund of any advance payments made, minus any administrative processing fees (maximum 5% of the total payment). Refund requests must be submitted within 7 days of payment.

3. Cancellation During Active Development

If a project is cancelled while development is in progress:

• Milestone-based projects: Payment for completed milestones is non-refundable. Any advance payment for uncompleted milestones will be refunded proportionally.
• Time-based projects: The client will be invoiced for all hours worked up to the cancellation date at the agreed hourly or daily rate.
• Deliverables completed at the time of cancellation will be transferred to the client upon payment of applicable amounts.

4. Defective Deliverables

If delivered work materially fails to meet the specifications defined in the project proposal or SOW:

• The client must notify WriteBrandVoice within 14 days of delivery with specific details of the defects
• We will remediate identified defects at no additional cost within a reasonable timeframe (typically 5–10 business days)
• If remediation is not possible or we fail to deliver conforming work within the remediation period, a partial or full refund will be issued based on the severity of the non-conformance

5. Scope Creep & Additional Work

Any work requested beyond the original project scope defined in the SOW will be quoted separately and requires written approval before commencement. Such additional work is not subject to the refund terms of the original project and is governed by separate payment agreements.

6. Refund Processing

Approved refunds are processed within 14 business days via the original payment method. Stripe-processed payments will be refunded through the Stripe dashboard. Bank transfers will be issued to the account from which the original payment was made. Currency conversion differences are not covered by the refund.

7. Non-Refundable Items

• Third-party licenses, domain registrations, and hosting fees already procured on behalf of the client
• Services fully delivered and accepted by the client in writing
• Consultation fees for discovery and strategy sessions already conducted
• Work completed under separate scope agreements or change orders

8. Dispute Resolution

In the event of a refund dispute, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days before pursuing any external remedies. If a resolution cannot be reached, disputes shall be submitted to the jurisdiction of the courts of Almería, Spain, in accordance with Spanish consumer protection law and EU Directive 2013/11/EU on alternative dispute resolution.

9. Contact

To request a refund or discuss a reimbursement, contact WriteBrandVoice at [email protected] with subject line "Refund Request — [Project Name]". We aim to respond to all refund inquiries within 48 business hours.